Slalom Empowers Global Compliance with Blissbook
Managing Complexity, Driving Culture, and Boosting Efficiency
Slalom, a leading professional services firm with over 10,000 employees worldwide, thrives on one of its core values: Do the Right Thing Always. But doing the right thing at scale across dozens of countries, layered jurisdictions, and a fast-changing legal landscape is no small task.
This is the juggling act for Amber Brown, Senior Manager of Global People Policy and Compliance. Her role sits at the intersection of governance, compliance, and HR operations. Amber and her team oversee a vast ecosystem of policies that require tight alignment between global standards and local nuances; all while maintaining Slalom's people-first, values-driven culture.
"Blissbook is intuitive, efficient, and incredibly collaborative. It empowers our leaders, protects our business, and helps us live our values. I'd recommend it to anyone managing compliance at scale."
Navigating a Constantly Shifting Compliance Landscape
In Amber's words, keeping up with employment law is a "moving target"
Federal, state, local, and country-specific regulations shift constantly, sometimes with six to twelve months of lead time before implementation. Historically, staying on top of these updates required juggling multiple newsletters, law firm summaries, vendor updates, and poster compliance alerts and even then, it was easy to miss something.
Before Blissbook, Slalom's approach to policy management was scattered. SharePoint was the main tool, but versioning issues, poor visibility, and manual processes made it hard to ensure employees were seeing the right content at the right time. For a company that's deeply committed to doing right by its people and clients, that wasn't good enough.
Blissbook's Intuitive, Collaborative Compliance Platform
Blissbook is, in Amber's words "a game changer", which is why they've continued to choose Blissbook as their partner for over 5 years. Slalom can
With Blissbook, Slalom can now:
Deliver global and local content in one place: using audience and visibility controls, Amber's team can show the right content to the right employees (e.g., German staff see Germany-specific paragraphs, Australians see theirs), while maintaining overarching global policies.
Maintain meticulous version control: Blissbook's versioning lets the team track every change, when it was made, and why, providing an audit trail for legal and HR teams.
Empower leaders to drive compliance: the introduction of the manager dashboard transformed how Slalom operates, giving people managers real-time visibility into their teams' acknowledgment progress and the ability to send targeted reminders, freeing up HR from being the bottleneck.
Automate reminders and reporting: instead of manual, out-of-date tracking, the team now has instant access to who's viewed, signed, and acknowledged key documents. As Amber puts it, "It's immediate; nobody has to be the go-between."
Measurable Gains in Compliance, Culture, and Efficiency
Since implementing Blissbook, Slalom has seen major improvements:
Acknowledgment rates surged: After adding the manager dashboard, acknowledgment rates at the same point in their annual signature round showed a year-over-year improvement of 21%! Amber noted that while the end goal remains 99%+, the time to get there has dramatically shortened.
Competitive advantage: Blissbook's real-time reporting helps the team meet their SOC 2 and ISO-audited requirements, enabling them to stay competitive, meet client expectations, and protect revenue.
Empowered leadership: Amber highlighted how eager leaders were to take ownership once they gained dashboard access: "They were hungry for the ability to view and take ownership over their groups... It's such a huge part of supporting our business."
Reduced manual burden: What used to be tracked by hand is now automated and visible in real time, letting Amber and her team focus on higher-value work.
Collaborating Across the HR Team
Before Blissbook, managing policies across jurisdictions required a labyrinth of Word documents, emails, and multi-level approvals. Now, the team has a unified system where changes can be annotated, approved, and documented cleanly. Amber praised Blissbook's collaborative spirit as "the most collaborative vendor I've ever worked with." Feedback from Slalom has directly influenced Blissbook's roadmap, including improvements like the brand new review and approval workflows feature and the evolving reporting center.
Looking Ahead: Efficiency, Efficiency, Efficiency
Amber summed it up perfectly: "The name of the game right now is efficiency - using technology to do the things you don't have time to do yourself."
Blissbook helps Slalom's compliance and HR teams stay nimble, informed, and efficient, all while reinforcing the company's values and giving leaders the tools they need to champion compliance culture across the organization.
KEY TAKEAWAYS
Global compliance, delivered locally: Tailored content ensures the right people see the right policies.
Manager empowerment transforms outcomes: The manager dashboard boosted acknowledgment rates by 21%.
Real-time reporting reduces manual effort and lag: No more outdated lists or hand-calculated stats.
Collaboration drives innovation: Slalom's feedback has helped shape Blissbook's continuous product improvements.