Hey Fellow Nerds!

Trust our rock solid IT infrastructure.

Your data is safe & secure with Blissbook.

Browsers & DevicesData SecurityUser AuthenticationHostingSupportInstallation RequirementsUptime & Guaranteed ServiceCustomer DataCustom DomainsCustom Sender Email AccountSingle Sign-On (SSO)HRIS IntegrationsCustom Development

Security & Privacy Help Article
“That was the easiest SSO integration I’ve done!! I have to applaud (and thank) Blissbook for such a smooth setup experience.” - IT Partner
“I want to let you know, I’m very impressed with the implementation already – I absolutely love how easy and self-service you’ve made the SSO, SFTP, email, and domain configuration. This is all stuff normally locked behind a support rep with a lot of companies – the fact that I was able to configure SSO and SFTP within hours is wonderful – huge time saver!” - Operations Manager

Browsers & Devices

Blissbook is a modern web application that requires a modern web browser to run properly: Chrome, Safari, Firefox, Edge, and even Internet Explorer 11. Published handbooks look great on any device, including smartphones and tablets.

Data Security

Blissbook maintains an information security program designed to safeguard against the misuse, unauthorized access to or destruction, loss or alteration of our customer’s confidential information.

Modern, bank-grade security features, including Application-level Advanced Encryption Standard (AES) 256-bit encryption, are in place to help ensure that all users have a secure, encrypted, and private connection to blissbook.com.

Read more on how we keep customer data secure and private.

User Authentication

Blissbook does not store or support passwords for users. For private access to Blissbook absent Single Sign-On, users authenticate themselves through their private email account or phone number.

Hosting

Blissbook is hosted by AWS in secure locations with stringent 24x7 onsite security, using hardware and network configurations that follow industry best practices for cloud-hosted software. All customer data is backed up daily onto an off-site server.

Support

Email () and phone support are available on weekdays (not including federal holidays) from 9-5 ET, with typical response rates of well under an hour.

Installation Requirements

There is nothing for users to install or download.

Uptime & Guaranteed Service

Blissbook is accessible 24 hours a day, 7 days a week with guaranteed 99.9% uptime. The standard maintenance window is Sat. 12a - Sun. 12p ET and best efforts are made for any other maintenance to occur between 12a and 6a ET. Typical monthly downtime is measured in single-digit minutes or less. You can access a public report on uptime and downtime at http://status.blissbook.com.

Customer Data

You are never restricted from accessing your data or content (even if you cancel your subscription), including but not limited to electronic signature reports. Blissbook offers an HTML or PDF export of content and a CSV/PDF export of signed acknowledgement forms.

Custom Domains

Set up a secure custom domain name such as https://policies.yourcompany.com. Read more in our help center.

Custom Sender Email Account

Improve the deliverability and trustworthiness of emails sent through Blissbook with a custom sender email account. Read more in our help center.

Single Sign-On (SSO)

Blissbook currently supports Active Directory (AD FS), G Suite (Google), Azure / Office 365, Okta, OneLogin, and generic SAML 2.0. If you're using another SSO provider that you want us to support, contact us and we'll work with you to get it set up. Customers are solely responsible for maintaining the non-Blissbook side of any integration.

Ready to set up SSO for your organization? Here’s the help doc.

HRIS Integrations

Blissbook currently supports a direct integration with BambooHR to sync your employee list. If you're using another HRIS system, you can automate the sync of your employee list via SFTP. Please contact us to help us understand your HRIS syncing requirements or read the help doc.

Ready to automate your employee list sync? Here’s the help doc.

Custom Development

If Blissbook’s feature-set doesn’t currently meet your needs, we’d be happy to explore building out a solution. Please contact us to help us understand your project.

Ready to create your new employee handbook?

We’re here to help! Go ahead and try it (free), or we can walk you through everything (also free). Either way, we know you’ll love it.